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JR said #1 Nov 21, 2010 at 7:13pm

I haven't been able to login for a few days and tonight I was forced to choose to share my e-mail contacts with thekindlife.ring.(can't remember rest) in order to log on. What does this mean? What contacts are being shared with who? My apologies is this is a ridiculous question, I have just never been asked that before.


Thank you!!

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februarygirl said #2 Nov 22, 2010 at 7:50am

I am having the same problem. I logged in using a different email acct because TKL wouldnt accept my other infor. I lost my profile, my friends, and all of my previous activity. I'm very frustrated. What should I do?

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Jason Matthews said #3 Nov 22, 2010 at 6:12pm

We JUST pushed an update to the site today, that should fix the issues you were having. Please try logging into your old profile, and let me know if it works.


Thank you!


- Jason
Site Admin

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februarygirl said #4 Nov 23, 2010 at 5:48am

I dont even have that option. I am asked to login and taken immediately to my email and then to TKL where my entire history, profile, friends are not there. Its like I had to start over. Very sad:(

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minniehenka said #5 Nov 23, 2010 at 7:04am

I haven't been able to get on here for days. I was trying to do it without giving access to my accounts, but it wouldn't let me. You probably have alot of people not able to log in, yet there is no way to tell that you have a problem unless you share your info. So now I'm concerned about what exactly I just agreed to??

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februarygirl said #6 Nov 23, 2010 at 9:21am

I am now actually under this new profile I had to make for myself. It saddens me that I seeem to have lost all of my history.

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Jason Matthews said #7 Nov 23, 2010 at 5:58pm

You can always email 'support@eqal.com' if you're having any site issues.


If you'd like phone support, I can call each of you and walk you through the new login process. Please send me a PM with your contact number and time to call and I will phone you and get you fixed.


Thank you!


- Jason
Site Admin

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Hazel said #8 Nov 23, 2010 at 6:14pm

Why was the login changed to begin with? It kicks me off more often now and I have to go through more steps, instead of the old one step login.

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minniehenka said #9 Nov 24, 2010 at 6:44am

I think I am all back to normal, but thanks for the email address that will help in case I have future problems :)


thanks!!

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Anne said #10 Nov 24, 2010 at 11:43am

I know what you all mean, I had to rebuild my profile and lost all of my friends and forum post history. I was told I could restore my stuff by reactivating all my external accounts, but no such luck. I joined the site almost a year ago and now its like I'm a newbie with no substance in my profile. Bummer...

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